Privacy notice

SA Property Value helps South African homeowners find out what their home is worth, together with Rockstar Realty. This notice explains what we do with the details you give us, in line with the Protection of Personal Information Act (POPIA).

Who is responsible

SA Property Value and Rockstar Realty, the estate agency that handles your enquiry. To ask about your details, call us on 021 891 4659 or send us a WhatsApp.

What we collect

Your name, mobile number and email address, the details about your property or the home you want to buy, and the messages and calls you have with us on WhatsApp or by phone. Calls may be recorded and transcribed so an agent can follow up accurately.

Why we use it

To prepare your estimate, answer your questions, and put you in touch with a Rockstar Realty agent. If you ticked the box for the monthly market update, we also send you that. Marketing consent is separate, and you can withdraw it at any time.

Who sees it

Rockstar Realty agents who handle your enquiry. If Ruth doesn't cover your area, a Rockstar Realty colleague may contact you, with your permission. The service providers that run our website, WhatsApp and phone line process your details on our behalf. Some of them are based outside South Africa, and we only use providers that protect personal information to a standard similar to POPIA. We never sell your details.

Our virtual assistant

WhatsApp messages and calls are answered by a virtual assistant, which keeps a record of the conversation so an agent can follow up. You can ask for a person at any time.

Your choices

You can ask us what we hold about you, ask us to correct or delete it, or tell us to stop contacting you or to stop sending the market update. Tell us on WhatsApp or on a call and an agent will action it. You also have the right to complain to the Information Regulator (inforegulator.org.za).

How long we keep it

Only as long as we need it to help you, or as the law requires. If you ask us to delete your details, we will.